FAQ

1. Do I need to pay for using CELIMS?

It is free of charge to use the services of CELIMS.


2. Do I need to register with the Mines Division before using CELIMS?

Yes, you need to be a registered user before using CELIMS. First of all, you need to submit the completed registration form together with the required documents to the CEDD Mines Division by email to mines@cedd.gov.hk. You will be informed of the User I.D. and User Password via email once the registration process is completed.

1. Who should I call if there is any problem with CELIMS services?

Please refer to  Contact Us

1. Will the counter services be still available?

The CELIMS is a value added web-based service. You can choose to use counter services or CELIMS services or part of the CELIMS services whichever suit your operational needs.


2. What payment methods does CELIMS accept?

You could pay online by using credit card, debit card or FPS.

For payment of General Demand Note, please refer to The Treasury - Collections and Payments


1. Do I need to register with the Mines Division before using CELIMS?

Yes, you need to be a registered user before using CELIMS. First of all, you need to submit the completed registration form together with the required documents to the CEDD Mines Division by email to mines@cedd.gov.hk. You will be informed of the User I.D. and User Password via email once the registration process is completed.


2. How to Reset Your Forgotten Password?

Please visit the login page and press "Forgot Password". Login

1. What are the system requirements?

Chrome, Firefox and Edge browsers are supported.


2. How to login CELIMS?

Please refer to User Manual.


3. Why do I being logged out by the system frequently?

CELIMS has a security system to prevent client login from more than one IP address. User accessing CELIMS with more than one IP address in the same session will be logged out immediately. Please contact your technical support to restrict using single IP address when navigating CELIMS website.